This article provides information to resolve some of the most common issues when streaming to LinkedIn using Socialive.
Information
My LinkedIn Page Is Not Connecting
There are a couple of reasons why your LinkedIn Page may not be connecting to Socialive:
- The LinkedIn Page was not authenticated in Socialive by the LinkedIn Admin who requested and was approved by LinkedIn to use LinkedIn Live. Follow the steps in the article to connect your LinkedIn Profile or Page(s) to Socialive.
- Your LinkedIn Page has not been approved by LinkedIn to use LinkedIn Live. Apply to become a LinkedIn Live Broadcaster.
- The authorization token is expired. Follow the steps in the article to resolve the LinkedIn expired token issue.
My Video Is Still Live After I Ended It
If LinkedIn does not "receive" or "reply" to the End Broadcast API call from Socialive, LinkedIn will end the broadcast after 90 seconds. If it is stuck "Live" for more than 90 seconds, please contact Socialive Support.
When Do LinkedIn Tokens Expire?
LinkedIn tokens expire after 60 days and you will need to reconnect your LinkedIn account when it happens. However, there may be other causes for a token to expire, such as multiple admins trying to authenticate the account, which flags it as spam or hacking within the LinkedIn API.
Still, looking for an answer?
Contact Socialive Support via live chat, email at support@socialive.us, or submit a support ticket.