Socialive Support Center

Welcome to the new Green Room! We've rebuilt the Green Room to provide improved performance and a new interface. You'll notice quicker connection ...

The Green Room is the backstage area where guests and producers can manage, communicate, and coordinate before, during, and after a session. This article ex...

This article will go over the steps to join a broadcast as a guest from a computer.   Prerequisites To join a broadcast as a guest, you need to have an i...

While Socialive automatically records all guest feeds in the cloud, guests can record their video feed and save it on their computer's hard drive. Loca...

In the Green Room, you can share your entire screen, a window, or a tab on your browser, including the audio from your browser tab. This article provides th...

Producers and Guest Directors can mute and unmute guests remotely during a broadcast from Socialive Studio and in the Green Room, respectively. When you rem...

Health Indicators are available for producers to have a clear picture of guests' video feed quality throughout a broadcast or recording session. The He...

The Green Room allows guests to pin, or maximize, a video feed in the Green Room. You can pin a screen share to see the content in more detail or pin anothe...

When screen sharing a PowerPoint or Google Slides, you might see black bars on the sides of the screen share feed (letterboxing), as seen below. This occurs...

This article provides troubleshooting steps you can perform to resolve issues related to your camera or microphone not working or not being detected in Soci...